Shipping Policy
Shipping Costs are as follows:
- $10 flat rate within Canada
- $15 flat rate to the United Sates
- $25 flat rate internationally
- Free Domestic (within Canada) shipping on orders over $75
- We ship from Toronto
- Returns are accepted 30 days after delivery. Returns will not be accepted for opened product.
- We process orders within 2-3 business days (excluding weekends and holidays). Pre-ordered items are processed within 2-3 business days of arrival in stock.
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at jane@creativehealth.ca. We will not be able to make changes to your order after it has shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.